Privacy policy

This policy explains how Notify WEBSOLINK handles information when you use our service. Questions: support@websolink.com.

What we collect

• Account details: your name, email address and business details.
• WhatsApp data you connect: the WhatsApp Business Account details, phone numbers and message templates you authorise, plus the messages your customers send to and receive from your number, and your customers' phone numbers and profile names.
• Usage and security data: audit logs, IP addresses and device information used to keep accounts secure.
• Billing data: handled by our payment provider. We do not store card numbers.

How we use it

To provide the service, secure accounts, bill subscriptions, give support and meet legal obligations. Customer messages belong to the business that received them. We process them on that business's behalf and do not use them for advertising.

Credentials and security

Your Meta access tokens and app secrets are encrypted at rest and never shown again after you save them. Passwords are stored only as salted hashes. Each business's data is isolated from every other business.

Sharing

We share data with Meta to send and receive WhatsApp messages on your instruction, and with infrastructure, email and payment providers who process data for us. We do not sell personal data.

Retention and deletion

We keep data while your account is active. You can delete contacts and disconnect WhatsApp at any time. Ask us at the address above to delete your workspace.

Your responsibilities

You must have a lawful basis, including consent where required, to message your contacts, and you must follow WhatsApp's Business and Commerce policies.

Last updated: October 2026.